"Excellent" customer service

Went to HSBC panel lawyer firm this morning with mom.Hmm, the lawyer firm is Presgrave & Matthews.

Ok, we reached there around 10:40am.

Reception : Yes, can i help you?
Mom: I'm looking for Ms XXX.
Reception : do you have appointment with her?
Mom: Yes, the HSBC officer arranged it for us.
Reception : Pls have a sit

Happily, me and mom sit on the sofa.

1 min later, a lady came out. My first impression is,
"ehhh...this lady can boh? Can she really help us?"
Why i think so? Because the way she dress up looks like going for shopping, doesn't look like those pro who works in lawyer firm.
When she open her mouth and talk, i almost faitned. She seems to be as blur as me...well, to those who know me, you know lah, me blur blur most of the time one mah :p
Then mom told her we are bla bla bla, then she walk in.

A while later, another lady comes out. She bring us into a meeting room and told us one of her colleagues will come and assist us. Then, another lady comes in.
Me a bit on fire. Can't the suppose to be person come out and talk to us? Why must they make fool of us and let different people come to us and tell us another person will come and assist us.

The lady asked for our IC and another lady come in with a big stack of documents. Again, my impression is, "eh.....this lady can boh?"
So, she started to talk, bla bla bla, as if she is so pro in all the documents. After few sentence, she excused herself and the second lady that asissted us came in and told us that the colleague who spoke to us just now need to go for meeting and ask us to come back later.

WHAT!!!! me on fire liao lah!!!
So i said to her, "YOU TIME IS TIME AND OUR TIME IS NOT TIME HUH!!!" Then i walked out and gave her a good STARE!!!

WHAT LAWYER FIRM IS THIS!!! WASTE OF MY TIME!!! And somemore now is income tax filing season. Mom and me have to look for parking lot so hard...then, this is what we get...duh!!!!